Think Typos Wont Cost You Money Think Again!

Think Typos Wont Cost You Money Think Again! Back when Yellow Pages were a common source for finding phone numbers, Gloria Quinan, owner of Banner Travel Agency in Sonoma, California learned first-hand the cost of a typo. Instead of advertising her travel agency as one that specializes in exotic travel, the Pacific Bell phone company printed an r in place of the x, advertising erotic travel instead. We offer exotic travel, like tours up the Amazon, but nothing erotic, said Quinan, in this press release from 1988. Her attorney, George Altenberg, filed a $10 million-dollar lawsuit on her behalf claiming that she lost 80% of her clientele because of the mistake. Her older clients, which was most of her business, want to avoid her now, he stated.Quinans staff ended up quitting because of the strain of fielding calls from customers seeking business the agency didnt offer. Quinan eventually won her lawsuit based on the mental anguish and physical distress the typo caused.This story isnt the only example of how typos can cost a busine ss or brand a lot of money. Here are a few more that will help convince you that the cost of an editor or proofreader isnt nearly as bad as the cost of a ruined reputation or lawsuit based on faulty comma placement.Typos can cost more than you realize, including damage to your reputation and expensive lawsuits. In the scheme of things, an editor is far less expensive. Photo by Moose Photos from Pexels.The most expensive hyphen in historyIn his nonfiction work discussing the development of astronautics, The Promise of Space, legendary Science Fiction writer, Arthur C. Clarke noted that NASAs Mariner 1, a Venus-bound spacecraft launched in 1962, was wrecked by the most expensive hyphen in history.The vessel was an $18 million-dollar project and was built during Americas space race against the Soviet Union. As the first planetary mission initiated by NASA, it fell short of its lofty goals by exploding 4 minutes and 53 seconds after launch due to missing punctuation in the guidance syst em code. Some accounts claim the missing punctuation was a decimal while others claim it was a hyphen or a mathematical symbol called an overbar. The summation of all accounts, however, was a costly mistake that will likely always be an embarrassment for the people (or person) responsible for correctly transcribing the code.The comma that cost $2.13 million Canadian dollarsThis New York Times article begins its summary of the Rogers Communications vs. Aliant dispute with the following quote: If there is a moral to the story about a contract dispute between Canadian companies, this is it: Pay attention in grammar class.The 14-page contract in question was between Canadas largest cable television provider (Rogers) and a telephone company leasing its utility poles (Bell Aliant). The sentence that became a $2.13 million Canadian dollar mistake was:Subject to the termination provisions of this Agreement, this Agreement shall be effective from the date it is made and shall continue in for ce for a period of five (5) years from the date it is made, and thereafter for successive five (5) year terms, unless and until terminated by one year prior notice in writing by either party.New York TimesAccording to Rogers Communications spokesperson, the phone company erred in canceling a contract between the two parties after one year. Rogers insisted that the contract should have run for five years and renew for another five years, unless cancelled by Aliant before the final 12 months. The telecommunications regulator, however, ruled that Bell Aliant was within contractual bounds to cancel the contract after one year based on the comma before unless. According to the New York Times, The comma in question indicated that the contingency only applied to one part of the contract (termination of the contract at any time), but not the other (the contract being valid for 5 years).A publicity stunt gone wrongThis NBC News article details the typo mistake in a direct mail marketing camp aign that cost a Roswell, New Mexico Honda car dealership $250,000. And it wasnt even their mistake!In 2005, the car dealership decided to give away $1,000 as a grand prize via scratch-off tickets sent to potential car buyers. However, the marketing company they hired to launch the campaign and handle the tickets printed off 50,000 grand prize tickets, and whoever was proofreading for them failed to catch it. Twenty thousand of those tickets ended up being delivered. The result was a $20 million dollar payout that the car dealership couldnt cover.With 20,000 disappointed potential customers and a big hit to its reputation, the dealer decided to give a $5 Walmart gift card as a grand prize instead. While $100,000 spent at Walmart is better than losing $20 million, the loss in brand reputation caused unknown damagesâ€"all because someone didnt proofread.The botched stock trade for less than a pennyThis CBS News article covers the story of a typo made by a stock trader with Mizuho Secu rities Co. that shook the Tokyo Stock Exchange and cost one of Japans most prestigious securities companies at least $225 million on a stock trade.Citing human error, the companys 2005 mistake happened when one of their traders tried to sell 1 share of a new job recruiting company, J-Com, for 610,000 yen ($5,041 in U.S. dollars). However, when he submitted the trade, he placed it for 610,000 shares for 1 yen (less than 1 cent in U.S. dollars).As a result of the faulty order, Morgan Stanley, an American multinational investment bank, obtained a 31.2 percent stake in J-Com before the Tokyo Stock Exchange suspended trading of J-Com to mitigate instability in its markets.The s that cost $17 million dollarsThis BBC News article tells the woeful tale of Taylor Sons, a 124-year-old, family-owned engineering business that went belly up thanks to the letter s. In the process, 250 employees lost their jobs, and it all happened within the span of a few months.In 2015, officials at Companies H ouse in Cardiff, the United Kingdoms registrar of companies, were meant to announce that a company called Taylor Son was failing. However, someone added an s where there shouldnt be one, and announced the liquidation of Taylor Sons instead.Although the mistake was quickly corrected within a few days, the hit to Taylor Sons reputation proved fatal. A successful 8.8 million-pound (approximately $17 million in U.S. dollars) lawsuit followed, with the tab going to British taxpayers since the Companies House was a government entity. It was settled out of court for an undisclosed amount.The p that was worth $503,000 dollarsThis article in the Telegraph reveals the sad story of the typo that kept an unvigilant eBay seller from making a small fortune (almost $503,000 dollars).After finding a rare, unopened bottle of Allsopps Artic Ale in the garage of a house in Gobowen, Shropshire, the seller announced that there would be an auction of the artifact that was perfectly preserved and brewe d in 1852. However, when listing the bottle, the seller accidentally wrote Allsops, attracting only two bids and a final $304 sale.The buyer who bought it for $304 relisted it with the correct spelling and attracted 157 bids with a final selling price of $503,300.The comma that cost the U.S. government $40 million dollarsThis Business Insider article shows how important a comma can be when making legislation related to tariffs.In 1872, President Ulysses S. Grants administration issued the 13th Tariff Act instating a 20% tax on foreign imports, minus a few exceptions. The Act was meant to boost the U.S. economy, which was still reeling from the cost of the Civil War.Here is an image from the Act of the exceptions that were included:Tariff Acts Passed by the Congress of the United States from 1789 to 1897.The problem with this list of exceptions was that a comma was used between fruit and plants instead of the intended hyphen. In other words, the exception should have read Fruit-Plant s, meaning that which would be used for propagation. Since the comma implied that fruit and plants were exceptions, importers used the typo to request a refund from the U.S. Government of approximately $2 million paid in dutiesâ€"roughly equivalent to $40 million dollars today.According to the article:A previous act from 1870, however, placed a 20% tax on oranges, lemons, pineapples, and grapes and a 10% tax on limes, bananas, plantains, shaddocks (also known as pomelos), mangoes, and coconuts… Initially, the secretary of the Treasury, then William Richardson, said the comma was intended to be a hyphen, making the line fruit-plants tropical and semi-tropical. The hyphen makes fruit-plants a compound noun. The tax stayed.Soon, importers began suing over Richardsons decision to tax tropical and semitropical fruits…As a result, in December 1874, Richardson changed his mind, making all fruit free to import. He even started issuing refundsâ€"to the tune of about $2 million, or $40 mi llion adjusted for inflation.Christina Sterbenz, Business InsiderEditors are inexpensiveâ€"in the scheme of thingsSo whats the moral of these stories? Its that editors and proofreaders are inexpensive in the scheme of things. Whether its for an email campaign or a law thats being passed, hiring a professional editor is far less costly than typo mistakes that can occur and result in a loss in reputation, the dissolution of a company, or millions of dollars in lawsuits initiated because someone didnt check their grammar.

Career Pathway Reflection - 894 Words

Career Pathway Reflection As I continue through my education in my PY2 year, it is time to start thinking about the route I want to take when it comes to choosing a career path. Up until now, I have only done a little bit of research here and there whenever I’m in the oval office or just being a couch potato during the summer. This recent CPD session was invaluable when it came to thinking about the type of values I seek in my future career. Out of the few dozen factors I had to choose from, I narrowed it down to about 4 that are the most important to me. These factors are helping people, interacting with patients, conducting physical assessments, and continuity of relationships. Helping people is the most important value to me out†¦show more content†¦The best way I feel that I can help and interact with my patients is by conducting these assessments and counseling my patients on what they can do to improve their health or if their current therapy is working. Additionally, it gives me an opportunity to take â€Å"snapshots† of my patients and discover any potential undiagnosed health problems. Moreover, conducting these assessments allows me to build relationships with my patients and enables me to better care for them. Continuity of relationships is a significant value to me. Relationships with my patients allows me to better care for them and makes things go more smoothly. It builds trust between patient and professional which allows for a successful healthcare relationship. Having a relationship with my co-workers also falls under this value. Having a good relationship with my co-workers allows for a more efficient/productive work day and builds trust between us. This trust will build confidence in each other and allow for better communication. Often in healthcare, so many problems can happen because of miscommunication or a lack of it altogether. I hope to avoid this issue by having trusting relationships with my co-workers. In our CPD session, we identified 3 potential career options based on a survey we took. The survey identified that the following were 3 career options based on my responses: ambulatory care pharmacy, clinicalShow MoreRelatedImproving A Different Department If Job Progression Arises1391 Words   |  6 Pagesopportunities to move/transfer to a different department if job progression arises. It is important that clear lines of communication/training opportunities are set up within the organisation to facilitate effective opportunities for career pathways to develop. The training I have received within the department at Havering have included on the job training and learning from senior members of the team by shadowing them in their daily work. 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Developing A World Class Inclusive Education System Essay

The Special Education 2000 programme was introduced by the New Zealand Ministry of Education 1996. By introducing such a programme the government intended to develop a world class inclusive education system. The model and aim at that stage was to reform the education system where children with disabilities could be integrated into the mainstream education system. This would enable children with disabilities to attend their local community schools where having the same opportunities as their siblings and friends from their community. In 1996 Lipsky Gartner described inclusive education as â€Å"students with disabilities having full membership in age-appropriate classes in their neighbourhood schools, with appropriate supplementary aids and support services†. In more recent years it has become evident that inclusive education should include the participation of all students in schooling. The system had to be restructured so that the culture, policies and practices in schools c an cater to the diverse needs of all children within the community that the school is located in. Inclusive schools are based on the belief that all children can learn. They should also respect that children are different and all differences need to acknowledged and catered to. Policies, systems and the structures within schools should be enhanced to meet the needs of all children. There has been a concerted effort made by the Ministry of Education and the New Zealand government to reform inclusiveShow MoreRelatedPrinciples, Policies Frameworks of Inclusive Schooling Essay1176 Words   |  5 PagesBriefly discuss how you believe policies and legislation related to Inclusive Education could influence attitudes towards the way society accepts difference. 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One Of The Most Defining Moments In The Multiple Spanning

One of the most defining moments in the multiple spanning century history of the United States is the Constitutional Convention. The Constitutional Convention was held from May 25 to September 17, 1787 in Philadelphia Pennsylvania. This convention was to convene in order to fix the current presiding governing document, the Articles of Confederation. Each of the thirteen states were to send delegates to represent the desires of the state however, Rhode Island did not send a delegate. Each of these delegates were men of great influence and each had a hand in forming what our country would call a federal government. One such delegate from Virginia, George Wythe, was seen as especially important and according to the Encyclopedia of The†¦show more content†¦Wythe remained in his hometown for a short period of time before he moved to a neighboring county to open a law practice with a man named Zachary Lewis. Shortly after the opening Wythe married Zachary’s daughter Anne in 1747. However, the marriage did not last long as Anne died the following August of 1748. This death left Wythe extremely distraught and lead to his moving to Williamsburg in which according to the Encyclopedia of the ContinentalCongresses he opened a new law office with â€Å"his deceased wife’s uncle, Benjamin Waller.† It is from this job that Wythe would soon see his first position in government as Waller found a way to have Wythe become one of the clerks for the House of Burgesses. Wythe was thought of highly here as in 1753 the Attorney General left for London and Wythe was elected to sit in his stead until the Attorney General’s return. Wythe’s government career would continue to grow for the years to come starting with two attempts at being elected to the House of Burgesses. However, both times Wythe was defeated. Luckily, Wythe’s alma mater would invite him to serve as their representative to the House of Burgesses. During his time serving as a member of the House of Burgesses Wythe was elected to several committees. One of these committees was charged with looking at and examining the treasury to look for any errors or suspicious recordings. It is also during this time that Wythe took on a young man as a student,Show MoreRelatedSummary Of The Late Traveler And Chris Mccandless 1429 Words   |  6 Pagesdifferent aspects: shared happiness, the present moment, passion, and the ability to adapt. The late traveler and wanderer Chris McCandless spent years traveling the country living his dream as a modern day nomad. His last known writing is this, â€Å"happiness only real when shared.† Despite the time spent to himself, away from everyone close to him and the experiences he made, his final thoughts were that happiness could not be possible without a loved one to share them with. Shared happiness came toRead MoreReferee Report On Economic Globalization, Financial Development And Financial Crises1530 Words   |  7 Pagesis encouraged by financial globalization and capital flows, and is hindered by financial crises. In the long run, however, it is argued that a country is able to ‘learn’ from these instances and avoid recurrences by achieving political stability, defining property rights well and adopting democracy, along with other institutional features. The research question is interesting and has the potential to unlock valuable insights, in the se nse that policy makers are able to reflect on the performance ofRead MoreThe Visionary Skills By Richard Branson1774 Words   |  8 Pagesarrangements. This is exhibited by his routine practice of listening, reading and reacting to the suggestions and messages of his employees. Branson has been depicted as a personality who enjoys the difficulties, risks and challenges in business and the one who derives satisfaction to attain the apparently inaccessible targets. It is a part of who he is and he shows it through his leadership style. 2. Team Builder: There is no existence of leadership without its followers and valuing them is the firstRead MoreMenton Bank2698 Words   |  11 Pageswhose job was previously defined in operational terms, are now known as customer service representatives (CSRs) and are expected to engage in limited selling of the bank’s growing array of services. This move to a selling role has been resisted by one CSR, Karen Mitchell, who is outstanding at the operational aspects of her job. When she applies for the position of head CSR, management must decide how much emphasis to place on selling versus operational skills, since another candidate is outstandingRead MoreSocial Lens5121 Words   |  21 Pagesprocess is significant contributing: ‘valuable texture and structure to a maturing academic field, and is essential for progress’ (Morrison and O’Gorman, 2005: 455), and could well indicate the movement towards what Kuhn (1962) calls a ‘paradigm shift’. One illustration of this shift is the emergence, and growing acceptance, of a hospitality studies paradigm across thirty years (Slattery, 1983; Litteljohn, 1990; Jones, 2004). The aim of this paper is to provide insight into and understanding of the subjectRead MoreA Stakeholder Approach to Strategic Management7879 Words   |  32 Pagessuggest how stakeholder management has affected the practice of management. We end by suggesting further research questions. A HISTORY OF A STAKEHOLDER APPROACH TO STRATEGIC MANAGEMENT A stakeholder approach to strategy emerged in the mid-1980 s. One focal point in this movement was the publication of R. Edward Freeman s Strategic Management- A Stakeholder Approach in 1984. Building on the process work of Ian Mitroff and Richard Mason, and James Emshoff [ For statements of these views see MasonRead MoreImproving Profitability By Applying Sustainable Strategies9898 Words   |  40 Pagessustainability help us to improve revenue. Day by day commercial industries are realizing the massive negative impact that businesses have on the environment and they are trying to implement different strategies to transform their business in a more sustainable one in hopes of lessening that impact. Hotel owners, employees and guests started to be more aware for the environment by expressing their concern. Both parties are playing a huge role in making the hospitality industry more sustainable. 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His brainchild—Amazon.com—has grown since then from four employees operating out of a 400 square-foot garage in Seattle into an online company with a stock valuation greater than most Fortune 500 companies. His initial concept—a virtual bookstore designed to do business exclusively on The Internet offers a wealth of theRead MoreInfluence of Western Music in India5719 Words   |  23 Pagespeople in many cultures music is an important part of their way of life. By all accounts there is no single and intercultural universal concept defining what music might be. Music in India includes multiple varieties of folk, popular, and classical music. Indias classical music tradition, including Carnatic and Hindustani music, has a history spanning millennia and, developed over several eras, it remains fundamental to the lives of Indians today as sources of spiritual inspiration, cultural expression

How Success Is a Result of Commitment and Hard Work free essay sample

Have you ever heard hugely successful actors, businessmen or athletes interviewed? You may have been surprised to hear about some of the struggles they encountered on their path to success. Its true that the path to success is not a straight line. In fact, success is largely the result of both commitment and hard work. * Why commitment is required Commitment is key to becoming successful. First and foremost, that commitment is often to a strong work ethic, openness to learning and a strong drive to do the best you can. Commitment, in essence, is required on many levels. If you have a dream, you will need to be committed to doing the many things it may take to reach that dream. Real success will not come overnight. There are often bumps along the way, but those who are committed to their vision or mission will stay the course. They will figure out how to conquer certain challenges. We will write a custom essay sample on How Success Is a Result of Commitment and Hard Work ? or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page They do not quit when the going gets rough. Successful people also learn how to react to situations in a healthy way. That means that they learn from the mistakes they make, and are humble about their wins. Those who are committed are able to see the big picture, and are patient in getting there. There may be lots of mundane or unpleasant things to be done on the way toward that big picture. Successful people can take that in stride. * Why hard work is a must Hard work is also necessary for real success. Even those born with a silver spoon will not be able to maintain success without hard work. Hard work means that you are willing to put in your dues, and you understand that. Through applying yourself and gaining experience, you will learn many life lessons that are not taught in school. These life lessons will later become important for other challenges down the road. Hard work also gives you perspective. You are able to realize that most of the best things in life do not come easily. It is, therefore, through a combination of commitment and hard work that most people realize success. And, success is often as simple as a job well done. It does not have to be all that society may portray it to be. And, it is not necessarily marked by materialistic holdings. Success mostly comes from using your gifts to your best ability, working hard on the challenges in front of you, and finding ways to help others. Those who understand and achieve in that manner are truly successful.

White Appropriation of Black Music free essay sample

States and for white people to simply take advantage Of this situation and make the music their own is simply wrong. You dont have to go as far back as the sasss to see this phenomenon. More recently in the 1 asss with the rise of hip-hop music you can see how white artists such as Mine took hold of this genre and basically stole it and brought it into a white audience. With all of this being said I cannot take away anything from the success of Elvis Presley and Amines careers. They certainly earned their respect by doing what they did and they brought great music into everyones ears.But, in the great scheme of things you have to realize that these artists were not original and didnt bring anything new to the table. This is just an example of how music producers have become puppet masters and effectively discovered and robbed from black artists in order to make a profit. We will write a custom essay sample on White Appropriation of Black Music or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Instead, they should inspire originality and bring about new types of music for people to listen to. Elvis really made himself famous by covering songs originally performed by black artists. Songs such as Hound Dog by Big Mama Thornton and All Shook Up composed by Otis Blackwell.These and many other songs show how black music was stolen and used to propel the success of Elvis Presley at the expense of the recognition of the black artists who originally wrote them. Mine is another artist who took advantage of a genre with great potential and effectively made it famous within the white community. Although he wrote his own lyrics people forget why and how this genre came to be and the amazing black artists that made hip-hop great. This is has definitely taken away from the genre and brought about many white artists who started writing songs with no real meaning.Singing about drinking, partying and sex without really conveying a significant message. All of this contributes to the white appropriation of black music. It is imperative for people to realize that the music they listen to today be that rock and roll or hip-hop wouldnt have been possible without the contribution of black artists. Although I claim that artists such as Elvis and Mine stole the music from the black community they at least did it in a way that everybody could enjoy this music.

Total Quality Management (TQM)

Total Quality Management (TQM) Free Online Research Papers Michael J. Stahl (1994, p. 4) defines Total Quality Management (TQM) as a systems approach to management that aims to continuously increase value to customers by designing and continuously improving organizational processes and systems. TQM approach is a customer oriented form of management where all members of the organization involved strive together to improve the organization by working together in all problem solving efforts. As a systems-oriented mechanism for structuring, motivating, evaluating, and otherwise organizing a business and its productive activities, TQM is more than a style of management or a way of creating relationships between the units within a company. Total Quality Management provides a viable framework for reducing product or service defects that diminish profitability while also creating a system in which leadership and management focus on the goal of zero defects in an empowered work setting. TQM is considered a management strategy that is meant to imbed awareness of quality in all organizational processes. TQM is in no way limited in its application. TQM has been widely used in manufacturing. The use of Total Quality Management proves itself to be relevant with everyday concerns of both public and private organ ¬izations over such essential issues such as the need to increase productivity, employee morale, and employee feelings of belongingness. These concerns can be addressed while concurrently enhancing organizational efficiency and effectiveness. Certain points are designed to facilitate the management of quality, such as: instituting a constancy of purpose; developing and instituting the new philosophy; ceasing dependence on mass inspection; ending lowest-tender contracts; instituting training on the job; instituting leadership that is facilitative of TQM; driving out fear; breaking down barriers; eliminating exhortations; permitting pride of workmanship; encourag ing education; and, the demonstration of top management commitment and action. When a company implements a Total Quality Management system it is a difficult as well as time consuming process that will bring about a number of changes in an organization. The most resistance in this process is given to the organization by the company’s middle managers. This process leaves the middle manager with the feeling that they have lost control and to some extent as if their importance within the organization has been diminished. Cafe Chez Moi uses 8 key elements of Total Quality Management in their operations. Foremost and most important leadership is used. The leaders at Cafà © Chez Moi are responsible for providing the company with vision and install the values that guide the rest of the employees. For any business to be successful leaders must be committed to leading their employees by demonstrating their own personal beliefs and commitment through their daily practices. Cafà © Chez Moi uses trust as their second most important key element in TQM. Trust can become the foundation of TQM and without the company has nothing to build on. With trust upper management can allow some decision making throughout the other employees. Trust allows for employees to feel a sort of empowerment within the organization. Third of the 8 key elements on Cafà © Chez Moi’s list falls in line with trust and that’s integrity. When a company pursues integrity within customers can insure the morals involved in any dealings with the company. Customers expect and deserve honesty, values, fairness, and sincerity and they get just that when they involve themselves with a company that places such a significant value on integrity. Ethics falls right in line with trust and integrity. A company with good ethics can establish a business code of ethics that outlines guidelines that all employees are to adhere to in the performance of their work. In order for Cafà © Chez Moi employees to be highly effective the company classifies training as one of its key elements. Training ensures that all company employees have the knowledge to be effective and as productive as they possible can for that particular organization. Once employees are properly trained teamwork falls in line. When a company’s employees utilize teamwork business will receive quicker and better solutions to problems. Teamwork allows a company to be able to provide more permanent improvements in processes and operations. Communication is the element that comes into play and binds all these other elements together. If the company leaders and its employees have an open line for communication nothing they face can not be achieved as a team. Communication must be clear so that everything is understood by all and to avid misunderstandings. Cafà © Chez Moi tops all these elements off with recognition. Recognition motivates the employees to perform to the best of their abilities and ensures that the shop is run at a top notch level. Resources (1994). In M. J. Stahl, Management Total Quality in a Global Environment (p. 4). Blackwell Publishing. Padhi, Nayantara. (2002, December 30). The Eight Elements Of TQM. iSixSigma.com. 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